Domiciliary care
Rose Healthcare Services Ltd is based in Oldham and aim to provide professional person-centred care tailored to meet individual health care needs for people in the comfort of their own home. We provide the support where individuals need a little extra help to remain independent and want to continue to live in their own homes. Our services are designed to promote individual well-being, keep people safe, support people to do as much as they can for themselves and allow them to live as independently as possible in their own home and communities. Our support will be pivotal in preventing our customers from going into bed based services such as residential homes, hospitals, or other formal care settings.
Our qualified and continuously trained and experienced staff will offer companionship and friendship to individuals in the comfort of their homes, as we believe that this is the best therapeutic environment to promote wellbeing and independence.
Our specialisms for Personal care services are provided for:
- Older people 18 – 65 and 65 and over who may be living in their own homes with any of the following combination of health care needs ranging from –
- Learning disabilities
- Dementia
- Positive Behaviour Support
- Mental Health
- Sensory impairment
- Physical Disability
- Eating Disorder
Our services include a range of provision to Service Users who demonstrate community care support needs. This includes support with personal care, continence management, moving & handling and positioning, medication management and skin care, meal preparation, signposting to other services where appropriate and support for carers.
- Support with personal care, such as bathing, washing and shaving
- Supporting getting up or going to bed
- Taking your medication, ordering prescriptions etc.,
- Cooking
- Support to maintain independence with activities of daily living
- Post-Operative support for convalescence care in your own home following surgery
- Support with arranging private physiotherapy in your own home
- Continence Management
- Companionship
- Live in Care
- Cleaning, laundry and domestic housekeeping tasks
- Support with booking appointments
- Accompanying you to medical appointments or on social outings,
- Shopping and running errands
- Escort to church/shopping
- Writing letters, organising filing, paying bills
- Holiday house checks
- Walking pets
- Providing tradespeople or garden services
We aim to provide specialist, bespoke care support packages for people in their own homes.
- AIMS AND OBJECTIVES OF THIS STATEMENT OF PURPOSE
- To clearly document the expected standards of practice as laid down in Rose Healthcare Services Ltd policies and procedures. To document the roles of professional staff who are employed by Rose Healthcare Services Ltd
- To clearly document rights responsibilities and expectations of the adults who live at home
- To make clear to adults, their carers and referrers, the referral and notice arrangements for our service
- To document all financial arrangements for any adult supported at home
- To make clear all staff roles and responsibilities including the registered manager’s
- To carry out regular auditing and monitoring of the service.
Our aims and objectives are:
- To provide a person-centred nurturing environment, which offers safety and stability.
- To assist adults to develop socially and emotionally.
- To offer a physically and emotionally supportive environment conducive to the individual’s personal growth, to optimise potential physical abilities, within the context of complex needs.
- To work in partnership with young adults, their parents or carers, placing local authority and other professionals or agencies.
- To consider the cultural, racial, spiritual, linguistic and all other needs of adults and make strenuous efforts to meet those needs by the provision of appropriate support and resources.
- Treat the adults with respect at all times, upholding the human and citizenship rights.
- Respect and encourage the right to independence and work in a way that does not restrict or deprive them of their liberty.
- Respect and uphold individual rights of uniqueness and the right to privacy and treat all information relating to the individual in a confidential manner.
- To help adults come to terms with the physical and emotional separation from family and social networks.
- To provide each adult with a sustainable programme of social integration tailored to his or her changing needs, interests and choices.
- To provide an environment where care staff act as positive role models, provide consistent boundaries and engage respectfully with others.
This document has been written in accordance with the Health & Social Care Act 2010 and Care Act 2014 and the Regulations made under those Acts. Each service user will be able, at all reasonable times, to inspect a copy of this Statement. Rose Healthcare Services Ltd Ltd is devoted to fulfilling a person-centred approach. We provide a safe, warm and caring organisation for any service user which is demonstrated by our offering consistency of environment and structure within their care package. This will enable service users to re-engage in care, education and develop a sense of self-worth. This will be done through achievement of equipping, the service users with skills for a positive life
We are a domiciliary care agency, providing care and support to people in their homes. We aim to support people to live in the comfort of their own homes for as long as possible. We provide health and social care services that enable our clients to live as independently as possible at home, as well as remain engaged in activities they enjoy in the community.
We also provide befriending services, home care services and live-in care services to people who need 24-hour care and support.
We aim to provide services to adults aged 18 – 65+ years old and those over the age of 65+
Rose Healthcare Services Ltd Ltd also offers the opportunity for individuals to live within their own homes to have the choice of support workers. Where we maintain welfare and choice, support with daily living skills, support with emotional needs, whilst maintaining the care. We encourage our service users to maximise their independence, whilst supporting the assessed needs of each individual. We provide support to enable people to be able to manage in their finances, maintaining access to community resources and building their future.
Rose Healthcare Services Ltd Ltd is prideful of our person-centred approach as it allows our individuals to have support without any restrictions. We take pride in our ethos “Committed to Building Communities & Safe Lives” by providing a personalised support plan for service user. Along with anintegrated therapeutic intervention approach, we call the Restorative Therapy Recovery Programme.
The programme focuses on:-
- Self-management
- Building Confidence
- Behavioural Support
- Emotional needs of each service user
- Individual Development and outcomes
- Social Support
- Preventing Wrong Care: Getting it right for the service user
- Building Community links to support each service user
- Mental Health
- Education Program
- Training Program
Our approach sets us apart from standard providers as we provide the support needed to rebuild a service user with their family. Recovery Programme operates on an environmental, interpersonal and individual level. We offer programs such as preventing offending: getting it right for the service user; depending on the need of the individual we engage them in prevention care programmes.
We aim to involve everyone who is involved in each individual’s care.
Regulated Activity
We offer:
- Domiciliary support
We hope that this range of services enables us to respond to people’s needs in a flexible way. We are constantly striving to further develop the services provided in line with the changing needs of the communities we serve.
Domiciliary Care Agency
Rose Healthcare Services Ltd Ltd has registered to be a Domiciliary Care Agency (Home Care) with
The Care Quality Commission (CQC) to provide a Personal Care regulated activity.
This regulated activity involves supporting people in their homes (or where they are living at the time) with things like washing, bathing or personal care and activities of daily living which involves simple tasks that others take for granted, such as getting dressed, being able to go to the toilet or to prepare meals.
The regulated activity of personal care consists of the provision of personal care for people who are unable to provide it for themselves, because of old age, illness or disability, and which is provided to them in the place where those people are living at the time when the care is provided.
Our Personal Care Services includes:
- Support with activities of daily living (making bed, ironing etc.)
- Supporting service users to complete domestic tasks
- Supporting service users to establish social contacts and take part in community activities
- Coping with emotions
- Decision making
- Dressing
- Washing
- Toileting
Our fully inclusive range of support packages may include anything from one hour a day to 24-hour support. This may include night / waking night support, or more rarely, bespoke packages such as 24/7 or live-in support. This will include providing support where there is a personal care element needed such as bathing / showering, toileting, changing, continence management, dealing with the consequences of immobility, feeding, dressing and also support with challenging behaviour and health interventions and administration of medication. This may also include providing community enabling support or supporting the person on transport where there is a personal care element needed.
As a provider, we consider ourselves to be extremely flexible in meeting people’s rapidly changing needs and want to ensure service users are able to manage their finances and gain useful knowledge around the cost of living and running a household. Staff will be fully trained in all the aspects required to deliver this package.
Individual choice and personal decision-making are the right of all Service Users and this right will be supported by all people who work for Rose Healthcare Ltd Ltd. The right of independence will be respected and encouraged for all Service Users. The individual uniqueness of Service Users will be recognised and valued, and we will reflect this in our Care Plans and how we listen and respond to Service Users.
We will provide care for people experiencing poor mental health by ensuring that
- clients have their care reviewed in a face-to-face meeting every 6-12 months, or sooner if there is a change in situation.
- We will work in partnership with the GP practice to support annual reviews for all clients which includes physical checks.
- We will work with the multi-disciplinary teams in the care management of clients experiencing poor health.
- We will carry out advance care planning and risk assessments for clients with high dependency health needs.
- We will advise and support clients experiencing poor mental health, depression, anxiety and change in behaviours, on how to access support groups and voluntary organisations.
- We will support clients to self-refer to the local Wellbeing Team through their General Practitioners.
- We will support clients attending the hospital clinic who are stabilised on their medication, to promote wellbeing at home in order to avoid frequent visits to the hospital clinic.
- We will work with the local hospitals and General Practitioners to support our clients and to have a system in place to follow up clients who have attended A&E where they may have been experiencing poor general and mental health.
- We will ensure that our staff have a good understanding and relevant training on how to support clients’ needs.
- We will engage with clients by enabling them to enhance their sensory abilities to enable them to engage more actively in their consultations.
We will recruit Carers who are genuinely interested in the people we support, so that people can be confident that they are supported by an extremely kind and compassionate staff team who value them as individuals and are truly interested in their well-being. We provide a service where people are protected from the risk of abuse by ensuring that people understand their rights and know how to report any concerns or complaints about the care and support that they have received.
We will provide care for people experiencing poor mental health by ensuring that
- clients have their care reviewed in a face-to-face meeting every 6-12 months, or sooner if there is a change in situation.
- We will work in partnership with the GP practice to support annual reviews for all clients which includes physical checks.
- We will work with the multi-disciplinary teams in the care management of clients experiencing poor health.
- We will carry out advance care planning and risk assessments for clients with high dependency health needs.
- We will advise and support clients experiencing poor mental health, depression, anxiety and change in behaviours, on how to access support groups and voluntary organisations.
- We will support clients to self-refer to the local Wellbeing Team through their General Practitioners.
- We will support clients attending the hospital clinic who are stabilised on their medication, to promote wellbeing at home in order to avoid frequent visits to the hospital clinic.
- We will work with the local hospitals and General Practitioners to support our clients and to have a system in place to follow up clients who have attended A&E where they may have been experiencing poor general and mental health.
- We will ensure that our staff have a good understanding and relevant training on how to support clients’ needs.
- We will engage with clients by enabling them to enhance their sensory abilities to enable them to engage more actively in their consultations.
We will recruit Carers who are genuinely interested in the people we support, so that people can be confident that they are supported by an extremely kind and compassionate staff team who value them as individuals and are truly interested in their well-being. We provide a service where people are protected from the risk of abuse by ensuring that people understand their rights and know how to report any concerns or complaints about the care and support that they have received.
The individual requirement for privacy will be respected always and all information relating to individuals will be treated in a confidential manner. We recognise the individual need for personal fulfilment and aim to support Service Users to identify activities that are meaningful to them.
As a provider, we will provide supported community living and respite to our service users and their families. As well as work experience, training, skills development, mental wellbeing & development, activities, and general support for those in need, to enable them to develop their independence and skills and to enable them to grow to their full potential.
We promote an independent living environment where people are living their best life, whilst becoming included, contributing members of the community, living completely independently or with minimal support.
